Collecting International Debts

In partnership with:

WHY USE US 

• Global Credit Solutions is the world’s largest network of collection agencies.

• Operating in over 90 countries.

• Employing over 3,500 people world wide.

• Debts taken on ‘no win no fee’ basis.

• Debts collected in the country of the debtor.

• Collected by local companies in the language of the debtor.

• If legal action is required then local lawyers are used. Who have proven ability to collect.

• Using locally appointed lawyers keeps the legal fees to a minimum. 

OFFICES AND AGENTS ON THE GROUND WORLDWIDE  

Collecting and litigating overseas can present many difficulties.  

A multiplicity of regulations in each of the hundred or more jurisdictions around the world mean it is impossible to manage risk efficiently and expertly from a single location - there is no substitute for local knowledge.  

Different rules, languages and customs, in a multiplicity of jurisdictions, make international collecting a specialist job – GCS has the expertise to collect in every jurisdiction in the world.  

GCS provides expertise in the legal system, rules of enforcement, customs and practices which eliminate risk and create a level playing field. Distance and language are no longer barriers to successful overseas trade.  

CUSTOMER SERVICE  

Fundamental to our success is our belief in customer care. Our team is committed to finding solutions tailored to the needs of individual clients.

Account managers are always on hand to provide experienced and practical advice – to ensure the most cost efficient and speedy resolution, whatever the problem.  

We have invested heavily in the use of internet technology, enabling our clients to monitor the progress of accounts and view detailed reports online and in real time.  

Online services include:

• File placement

• Credit searches

• Collection summaries

• Details of all actions, letters and oral communication with the debtor

• Audit trails for monitoring individual collection actions, recovery ratios and costs

COST EFFECTIVE  

Our size and position in the marketplace enables us to offer clients substantially reduced rates, whilst continuing to provide a first class service.  

Tracing and credit information is provided swiftly and accurately. Tiered payment structures are available depending upon the level of detail and speed required.  

Highly trained teams of collectors and negotiators are able to deliver impressive recovery ratios at competitive prices. Every year businesses waste millions in uncollected or written-off international debt. Outsourcing to us protects your interests when trading overseas.

INTERNATIONAL LITIGATION

In the event that legal action is necessary, GCS can litigate all over the world. Indeed, it is our fluency in the legal systems and languages of every jurisdiction which ensures that our clients can trade with the minimum possible risk.

Our International legal services include:  

• Commercial litigation

• Bankruptcy and winding up proceedings

• Property charging orders

• Intellectual property protection  

Full and free estimates of costs are provided in every case prior to the commencement of proceedings.                                                                                               Wherever possible we ensure that only the recoverable costs are charged, and in all cases no costs are incurred without the express authority of the client.

TRACE & COLLECT

When the debtor has fled the country tracing them to an overseas location will not in itself recover monies owed. We therefore offer a trace & collect service in every part of the world. We will locate the debtor and once found, seek to recover the outstanding debt. Our prices are variable according to the volume and value of the debt but we always offer value for money.

• Collectors are to understand the nature and background of every debt assignment prior to commencing collection.

• Collectors are to understand the debtor’s financial background, resources and position (through our database, investigation, enquiries and client information) prior to commencement of collection action so as to plan an appropriate repayment proposal. 

• Collectors are to collect the debts amicably, reasonably and legally.

•  Collectors are to remain patient, calm, observant and well tempered throughout the collection process. 

• Collectors are to record all actions taken and plan the next course of action. 

• Collectors are to be prepared to serve as a negotiator, mediator, arbitrator and problem solver between the claimant and the debtor and to understand possible misunderstandings or disputes between claimant and the debtor. 

• Collectors shall refer cases which require management intervention to their supervisor. 

• Collectors are, wherever possible, to maintain, consolidate and rebuild the relationship between the claimant and the debtor. 

• Collectors are to respect the debtor’s integrity at all time Collectors are to instantly refer all unexpected, complex and difficult matters or situations to their manager for advice and action planning. 

• Collectors are to seek the client’s approval prior to acceptance of any repayment schedule proposed by the debtor. 

• Collectors are to maintain strict security and confidence of all information acquired and understand the information given or acquired is solely for the purpose of debt collection. All information is to be handled according to the Freedom of Information and Data Protection laws, and the applicable jurisdiction.

• Collectors are to immediately report payment received from a debtor.

WIS International offers private investigation, research, intelligence and detective services. We have been established in Portugal for over 10 years with offices in Lisbon, London and the Algarve . We undertake various investigations into all manner of subjects throughout the world. We have agents throughout Portugal, the United Kingdom, Brazil and Angola.  Being a member of many professional organisations enables us to carry out assignments throughout the EU and the rest of the world using trusted associates and international investigators.